Bhotahiti.com Privacy Policy

Bhotahiti.com Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Bhotahiti.com and its affiliates (collectively "Bhotahiti.com") collect and process your personal information through Bhotahiti.com websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "Bhotahiti.com Services").By using Bhotahiti.com Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Bhotahiti.com Collect?

We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:

• Information You Give Us:We receive and store any information you provide in relation to Bhotahiti.com Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Bhotahiti.com Services.
• Automatic Information: We automatically collect and store certain types of information about your use of Bhotahiti.com Services, including information about your interaction with content and services available through Bhotahiti.com Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Bhotahiti.com Services and other content served by or on behalf of Bhotahiti.com on other websites.
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Bhotahiti.com Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Bhotahiti.com Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Bhotahiti.com Services.
• Recommendation and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Bhotahiti.com Services.
• Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services. For more information about Alexa voice services , click here
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Bhotahiti.com Services via different channels (e.g., by phone, email, chat
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Bhotahiti.com, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Bhotahiti.com Services, we use cookies and other identifiers.

Does Bhotahiti.com Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries Bhotahiti.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Bhotahiti.com Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store, and enable third-party skills through our Alexa services. We also offer services or sell product lines jointly with third-party businesses, such as co-branded credit cards. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
• Business Transfer: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Bhotahiti.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Bhotahiti.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Bhotahiti.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Bhotahiti.com account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What About Advertising?

• Third-Party Advertisers and Links to Other Websites: Bhotahiti.com Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at Bhotahiti.com, including interest-based ads, please read our Interest-Based Ads notice. To adjust your advertising preferences, please go to the Advertising Preferences page.
• Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Bhotahiti.com ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Bhotahiti.com Services also include settings that provide you with options as to how your information is being used.

• As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Bhotahiti.com Services.
• You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
• If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences. If you don't want to receive in-app notifications from us, please adjust your notification settings in the app or device.
• If you do not want to see interest-based ads, please adjust your Advertising Preferences.
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Bhotahiti.com Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
• If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.
• You can manage the recommendations you receive in our store, remove recommendations you don’t want to see by selecting View All and Manage then selecting the Remove Items toggle that appears at the top of the page, and edit your browsing history.
• You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Bhotahiti.com website (e.g., in "Manage Your Content and Devices"), device, or application. For more information click . Most non-Bhotahiti.com devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
• If you are a seller, you can add or update certain information in Seller Central, update your account information by accessing your Seller Account Information, and adjust your email or other communications you receive from us by updating your Notification Preferences.
• If you are an author, you can add or update the information you have provided in the Author Portal and Author Central by accessing your accounts in the Author Portal and Author Central, respectively.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Bhotahiti.com Services?

Bhotahiti.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Bhotahiti.com Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Bhotahiti.com Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at Bhotahiti.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Bhotahiti.com Services

You provide information to us when you:

• search or shop for products or services in our stores;
• add or remove an item from your cart, or place an order through or use Bhotahiti.com Services;
• download, stream, view, or use content on a device or through a service or application on a device;
• provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile ;
• talk to or otherwise interact with our Alexa Voice service;
• upload your contacts;
• configure your settings on, provide data access permissions for, or interact with an Bhotahiti.com device or service;
• provide information in your Seller Account, Developer account , or any other account we make available that allows you to develop or offer software, goods, or services to Bhotahiti.com customers;
• offer your products or services on or through Bhotahiti.com Services;
• communicate with us by phone, email, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• upload or stream images, videos or other files to Prime Photos, Bhotahiti.com Drive, or other Bhotahiti.com Services;
• use our services such as Prime Video;
• compile Playlists, Watchlists, Wish Lists or other gift registries;
• participate in Discussion Boards or other community features;
• provide and rate Reviews;
• specify a Special Occasion Reminder; or
• employ Product Availability Alerts , such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

• identifying information such as your name, address, and phone numbers;
• payment information;
• your age;
• your location information;
• your IP address;
• people, addresses and phone numbers listed in your Addresses;
• email addresses of your friends and other people;
• content of reviews and emails to us;
• personal description and photograph in Your Profile;
• voice recordings when you speak to Alexa;
• images and videos collected or stored in connection with Bhotahiti.com Services;
• information and documents regarding identity, including Social Security and driver's license numbers;
• corporate and financial information;
• credit history information; and
• device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Bhotahiti.com devices.

Automatic Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;
• login, email address, and password;
• the location of your device or computer;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Bhotahiti.com Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
• phone numbers used to call our customer service number; and
• images or videos when you shop in our stores, or stores using Bhotahiti.com Services.

Information from Other Sources
Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
• account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
• search results and links, including paid listings (such as Sponsored Links);
• inormation about internet-connected devices and services linked with Alexa; and
• credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access
Examples of information you can access through Bhotahiti.com Services include:

• status of recent orders (including subscriptions);
• your complete order history;
• personally identifiable information (including name, email, password, and address book);
• payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
• email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
• your content, devices, services, and related settings, and communications and personalized advertising preferences;
• content that you recently viewed;
• voice recordings associated with your account;
• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Seller Central ..

Security and Fraud

• When you use a voucher, you warrant to Bhotahiti.com that you are the duly authorized recipient of the voucher and that you are using it in good faith.
• If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offence.
• If seller reasonably believe that any voucher is being used unlawfully or illegally seller may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Bhotahiti.com reserves the right to take any further action it deems appropriate in such instances.

RESELLING BHOTAHITI.COM PRODUCTS

Bhotahiti is an online wholesale platform focused for the traders Reselling our products for business purpose is completely leagl . but If any unauthorized personnel is found committing the above act without our consent wil, legal action may be taken against him/her.

TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing

COMMUNCATING WITH US

When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. Seller may communicate with you by e-mail, SMS, phone call or by posting notices on the sellerbsite or by any other mode of communication seller choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the sellerbsite (and/or placement of your order) and agree to treat all modes of communication with the same importance.

LOSSES

Seller will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the sellerbsite.

AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

Seller reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the sellerbsite unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR CONTROL

Seller will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

WAVIER

You acknowledge and recognize that seller are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner seller deem fit. You also acknowledge that if you breach the conditions stated on our Site and seller take no action, seller are still entitled to use our rights and remedies in any other situation where you breach these conditions.

GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of the Federal Democratic Republic of Nepal. You agree, as seller do, to submit to the exclusive jurisdiction of the courts in Katmandu.

REPRESENTATIONS AND WARRANTIES

Seller do not make any representation or warranty as to specifics (such as quality, value, salesability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. Seller do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. Seller accept no liability for any errors or omissions, whether on behalf of itself or third parties.
Seller are not responsible for any non-performance or breach of any contract entered into betselleren you and the sellers. Seller cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. Seller are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
Seller do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a us during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, seller do not have any obligations or liabilities in respect of such contract(s) entered into betselleren you and the seller(s). Seller are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated

Exchanges Policy Buyers

Movies, Music & Video Games

Category	Exchange Policy
Movies & TV Shows, Music	Non-exchangeable This item is non-exchangeable due to consumable (digital) nature of the product.
Musical Instruments	5 Days Replacement only This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Non Exchangeable- For all Wind Instruments (Harmonicas & Flutes) This item is non-exchangeable due to hygiene/health and personal care/sellerllness nature of the product. Hosellerver, in the unlikely event of damaged, defective or different/wrong item delivered to you, seller will provide free replacement as applicable.
Video Games (Games)	Non-exchangeable This item is non-exchangeable due to consumable (digital) nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Gaming Consoles	5 Days Replacement only This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up.

Books, Mobiles, Computers, Software, Office & Stationery Supplies

Category	Exchange Policy
Books	2 day replacement only This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up. Note: Books are non-exchangeable for International Customers for Export Orders.
Used Books	NO Replacement
Mobiles (new and Refurbished)	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of defective or different/wrong item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. For device-related issues in: Apple iPhones: please contact Apple Customer Service For Android smartphones, contact Shop, supplier, company with a defective smartphone. Seller will help you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful exchange pick-up.
Mobile Accessories (new and Refurbished)	5 Days Replacement/Exchangeable This item is eligible for free replacement/refund, within 5 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. 5 Days Replacement only: Posellerr Banks (new and certified refurbished), Bluetooth Headsets and Corded Headsets(new & certified refurbished), Data Cables(new & certified refurbished) , Travel Chargers (new & certified refurbished), Car Chargers & Adapters (new & certified refurbished) and Warranties
Tablets (new and Refurbished), Work Space and Gadget Accessories	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful exchange pick-up. For device- related issues in: Apple Pencils & Watches: please contact Apple Customer Service For few products, seller may schedule a technician visit to your location. On the basis of the technician's evaluation report, seller will provide resolution.
Laptops (new and Refurbished), Printers	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful exchange pick-up. For few products, seller may schedule a technician visit to your location. On the basis of the technician's evaluation report, seller will provide resolution.
Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Posellerr Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful exchange pick-up. For few products, seller may schedule a technician visit to your location. On the basis of the technician's evaluation report, seller will provide resolution. Non- Exchangeable: Select items labelled as non-exchangeable on the product detail page are not eligible for exchanges.
Office & Stationery Supplies (new and Refurbished)	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful exchange pick-up. Non- Exchangeable: Select items labelled as non-exchangeable on the product detail page are not eligible for exchanges.
Networking Devices (new and Refurbished)	5 Days Replacement only This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Software	Days Exchangeable For software-related technical or installation issues, please contact the brand directly. In case of damages, you may exchange the product for a full refund to the Seller, company. seller will help. Non-Exchangeble: Select items labelled as non-exchangeable on the product detail page are not eligible for exchanges.

TV, Appliances, Electronics

Category	Exchange Policy
Televisions, Large Appliances (new and Refurbished) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, seller may schedule a technician visit to your location. On the basis of the technician's evaluation report, seller will provide resolution.
Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones	5 Days Replacement only This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Home

Category	Exchange Policy
Home (new and Refurbished)	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Wax candles, Wall stickers	Non- Exchangeable This item is non-exchangeable due to consumable nature of the product.
Furniture	7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. If you report an issue , seller may schedule a technician visit to your location. On the basis of the technician's evaluation report, seller will provide resolution.
Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights	7 Days Exchangeable This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 7 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc	7 Days Exchangeable This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)	Non Exchangeable This item is non-exchangeable due to consumable nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Ssellereping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & posellerr management etc.	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up.

Kitchen

Category	Exchange Policy
Kitchen (new & Refurbished)	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Extended Warranty cards/vouchers/AMCs etc.	Non- Exchangeable This item is non-exchangeable due to consumable (e-vouchers/coupons) nature of the product
Toys (new and Refurbished)	5 Days Replacement only This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up.
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Sellert Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness/consumable nature of the product. Hosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller will help Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.	Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness/consumable nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller will help. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor	5 Days Exchangeable This item is eligible for free replacement, within 5days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up.
Sports, Fitness and Outdoors (new and Refurbished)	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All inner apparel, socks, gym supporters, guards, swimsuits.	Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable.
Subscription packs, gym vouchers etc.	Non Exchangeable This item is non-exchangeable due to consumable (e-vouchers/coupons) nature of the product
Fertilizers, Seeds, Live Plants	Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness/consumable nature of the product. In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Beauty	Non Exchangeable This item is non-exchangeable due to hygiene and personal care nature of the product. In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable.
Sports Nutrition (Whey Protein Powders and related Diet Supplements)	Non Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Mobility and Disability Aids, Joint Supports, Wheelchairs etc.	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc. Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc) Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks) Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins) Contact Lenses and Related Products Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers	Non Exchangeable This item is non-exchangeable due to hygiene and consumable nature of the product. In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Medicines	Non Exchangeable This item is non-exchangeable due to hygiene and consumable nature of the product. In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipments	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances	Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness/consumable nature of the product. In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Grocery & Gourmet	Non Exchangeable This item is non-exchangeable due to consumable nature of the product. Hosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sselleraters, Sselleratshirts & Hoodies	5 Days Exchanges In the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic sellerar, clothing accessories etc)	5 Days Exchanges This item is eligible for exchange within 5days of delivery. in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Exchangeable Items like lingerie/socks/inner-sellerar are non-exchangeable due to hygiene conditions. Hosellerver, in the unlikely event of a damaged, defective or different item delivered to you, seller will provide full refund or replacement if available. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Shoes and Accessories	7 Days Exchanges This item is eligible for exchange within 50 days of delivery. You can exchange this item for a different size/color or exchange for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Jesellerllery, Watches, and Eyesellerar

Category	Exchange Policy
Fashion /Imitation Jesellerlry (Earrings, Wristsellerar, rings, Jesellerlry Accessories)	5 Days Replacement/Refund This item is eligible for exchange within 5 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Silver jesellerlry, Precious Jesellerllery, Eyesellerar and Analog / Digital Watches (new and certified refurbished)	50 Days Replacement/Refund This item is eligible for exchange within 50 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified refurbished)	5 Days Replacement In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi	Non Exchangeable

Handbags and Luggage

Category

Exchange Policy

Luggage and Handbags

50 Days Replacement/Refund This item is eligible for exchange within 50 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product for a full refund. Any luggage products with locks must be exchangeed unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Car, Motorbike, and Industrial

Category	Exchange Policy
Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Refurbished)	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Car Tires, Car Care, Chemicals & Fluids, Engine Oils	Non Exchangeable This item is non-exchangeable due to consumable nature of the product. Hosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Posellerr & Hand Tools (new and certified refurbished)	5 Days Exchangeable This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Occupational Health & Safety Products (masks, gloves, safety glasses etc.)	Non Exchangeable This item is non-exchangeable due to hygiene/health and personal care/sellerllness nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc	5 Days Replacement This item is eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also exchange the product within 5 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Lead-acid Batteries

Category	Exchange Policy
Lead-acid Batteries	Non Exchangeable This item is non-exchangeable due to consumable nature of the product. Whosellerver, in the unlikely event of damaged, defective or different item delivered to you, seller will provide a full refund or free replacement as applicable. Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Inspect and Buy

Category	Exchange Policy
Products with ‘Inspect & Buy’ label	2 Days Refund Only

Seller Fulfilled Items

Exchange policies that are exclusively Seller Fulfilled are listed below. For all other categories, the exchange policies mentioned above apply.

Category	Exchange Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles	Sellers to be informed of the damage / defect within 5 days of delivery.